Delivery
We offer free delivery in the UK (Excluding Highlands and Islands), or you can collect for free from our warehouse in Olney, MK46 5EA.
- The delivery team are not able to deliver appliances that they deem too heavy up or down steps (If you would like to add delivery details to the order, please enquire with us before purchase)
- The delivery crew will make every effort to protect your appliance and home from damage. It is your responsibility to move any ornaments etc. Also if you are concerned about any damage to your floor it is your responsibility to put down a protective layer.
- The delivery crew will only deliver. They will not remove doors, door frames or even windows. It is your responsibility to make sure there is a safe access passage for the appliance to be delivered.
- FREE DELIVERY IS TO MAINLAND UK ONLY: (Scottish Highlands incur an additional cost of £40.00 per order) If you are unsure please check we can deliver to your postcode prior to purchase.
- All Deliveries take between 3-5 working days from date of payment. ( Providing we have all details including phone number )
- All Goods must be paid for within 3 working days after purchase.
- All Goods paid for by credit card or debit card do not incur any additional charges, please feel free to contact our sales office to arrange preferred payment method.
- If collecting this must also be done in person and must bring photo ID with you.
- All Goods paid for by PayPal are delivered to CONFIRMED PayPal address, otherwise instructed, please ensure you have a confirmed PayPal address if you intend paying by this method.
Returns
- Returns are FREE
- For all exchange & returns queries please contact us via the eBay Message Centre or email us at: enquiries@theappliancecompany.co.uk
- Refunds are paid once your product is back with us
- If you change your mind, and wish to return your order, you must do so within 30 calendar days of the date of delivery.
- Unwanted returns are not accepted after this period.
To qualify for a refund, unwanted products must be:
– Unopened
– Unused, without installation or data input
– In the same condition as supplied to you
– Complete with any accessories and free gifts offered with it
– With the original box and unopened packaging
We recognise that you, the customers, are the most important part of our business, and your complete satisfaction is paramount to us. We listen and continually invest to ensure that you receive the highest level of service and that your shopping experience is a pleasurable one.
